Policy terms

The Bigolivetopup website is affiliated to Element Colors Electronic Entertainment Limited (Address: 19H MAXGRAND PLAZA NO. 3 TAI YAU STREET SAN PO KONG KL, Hong Kong) and Element Colors Technology Limited.

The Bigolivetopup website refers to, but is not limited to, Bigolivetopup.com and other Bigolivetopup-related websites and services worldwide.

To use the services of Bigolivetopup.com, you must read and comply with the "Bigolivetopup.com Network Service Agreement" (hereinafter referred to as "this Agreement"). Please carefully read and fully understand all the terms, especially the clauses that exempt or limit liability.

Unless you have read and accepted all the terms of this agreement, you are not entitled to use the services provided by Bigolivetopup.com. Your use of the services of Bigolivetopup.com constitutes your acceptance that you have read, clearly understood, and agreed to be bound by this agreement; otherwise, please do not use the Bigolivetopup website and related services.

If you are under 18 years of age, please read this agreement with the supervision of your legal guardian, and pay special attention to the terms of use for minors.

I. [Scope of the Agreement]
1.1 This Agreement is an agreement between you and Bigolivetopup.com regarding your use of Bigolivetopup.com's related services. "Bigolivetopup.com" refers to Bigolivetopup.com and its related services, and may be operated by affiliated entities. "User" refers to the person using Bigolivetopup.com's related services, and is referred to as "you" in this Agreement.

1.2 The specific services provided under this Agreement refer to the virtual item trading products and services (hereinafter referred to as "the Services") provided by Bigolivetopup.com to users based on actual circumstances.

II. [Account and Password Security]

2.1 You may need to set a secondary password when using the services of Bigolivetopup.com. Bigolivetopup.com specifically reminds you to keep your account and password safe. You will be solely responsible for any account theft or password loss due to your failure to safeguard them properly. If you use a third-party account (such as an Alipay account) to log in to Bigolivetopup.com, the security and protection of that account should be maintained by you and the third party.

2.2 You should not transfer or lend your account and password used on the Bigolivetopup website to others. If you discover that your account on the Bigolivetopup website has been used illegally by others, you should immediately notify Bigolivetopup.com and have the right to request Bigolivetopup.com to take measures to suspend the login and use of the account. At the same time, you should also provide Bigolivetopup.com with valid personal identification information that matches the registration information of the suspended account. If Bigolivetopup.com verifies that the valid personal identification information you provide matches the registered identity information, it shall promptly take measures to suspend the login and use of the account. If you do not provide valid personal identification documents or the valid personal identification information provided by the user does not match the registered identity information, Bigolivetopup.com has the right to refuse the user's above request. In addition, Bigolivetopup.com shall not be liable for any illegal use of your account and password on the Bigolivetopup website due to hacking or your negligence in safeguarding them.

III. [Protection of User Personal Information]
3.1 Protecting your personal information is a fundamental principle of Bigolivetopup.com.

3.2 When registering an account or using this service, you should provide your personal information and ensure the authenticity, validity, and security of that information. If the information you provide is incomplete, you will be unable to use this service or will be restricted in its use.

3.3 Under normal circumstances, you can view and modify the information you submit at any time. However, for security and identity verification purposes (such as number appeal services), you may not be able to modify the initial registration information and other verification information provided during registration.

3.4 Bigolivetopup.com will use various security technologies and procedures to establish a sound management system to protect your personal information from unauthorized access, use or disclosure.

3.5 Without your consent, Bigolivetopup.com will not disclose your personal information to any company, organization, or individual outside of Bigolivetopup.com, except as otherwise provided by laws and regulations.

3.6 Bigolivetopup.com attaches great importance to the protection of minors' personal information. If you are a minor under the age of 18, you should obtain the consent of your parent or legal guardian (hereinafter referred to as "guardian") before using Bigolivetopup.com's services.

IV. [How to Use This Service]
4.1 You promise to register as a user of Bigolivetopup.com with your real identity and guarantee that the personal identification information you provide is true, complete, and valid, and you will bear corresponding legal responsibility for the information provided in accordance with legal provisions and essential terms and conditions. If you need to modify the personal identification information you provide after registering as a user of Bigolivetopup.com with your real identity, Bigolivetopup.com shall provide you with this service promptly and effectively.

4.2 Bigolivetopup.com has the right to verify the authenticity and validity of the identity information you provide during registration, and shall actively take reasonable technical and managerial measures to ensure the security and validity of your account; you are obligated to properly safeguard your account and password, and use your account and password correctly and securely. If either party fails to fulfill the above obligations, resulting in lost account passwords, stolen accounts, or other situations that cause damage to your or others' civil rights, they shall bear the legal responsibility arising therefrom.

4.3 You have the right to and bear the responsibility for the actions taken using your account after logging in, in accordance with the law.

4.4 Unless otherwise agreed by you and Bigolivetopup.com, you agree that this service is for your personal use only.

4.5 You shall use this Service through the means provided or approved by Bigolivetopup.com. The rights you acquire under the terms of this Agreement are non-transferable.

4.6 You may not use any plugins, add-ons or third-party tools that are not authorized by Bigolivetopup.com to interfere with, disrupt, modify or otherwise affect the services under this Agreement.

4.7 Your use of the program through the service is subject to certain codes of conduct already included in the rules. These rules will be published on the Bigolivetopup.com official website and updated periodically, and all users using the program through the service must abide by them. You are obligated to know, understand, and comply with these codes of conduct. Bigolivetopup.com reserves the right to determine what behaviors violate the spirit of the game and to take appropriate measures against such behaviors (including but not limited to warnings, temporary or permanent account suspension, refusal to provide services, etc.). Bigolivetopup.com reserves the right to modify these codes of conduct at any time and will publish the modified codes of conduct in advance.

4.8 You may not attempt to access any part or function of the Bigolivetopup website, or any other system or network linked to the Bigolivetopup website or any Bigolivetopup server, or obtain any services provided by the Bigolivetopup website without authorization by unauthorized intrusion, "cracking" passwords, or any other illegal means.

4.9 You may not probe, scan, or test the Bigolivetopup website or any network linked to the Bigolivetopup website for vulnerabilities, nor may you violate the security or authentication measures of the Bigolivetopup website or any network linked to the Bigolivetopup website. You may not reverse engineer, trace, or seek to trace any information about any other user or visitor of the Bigolivetopup website or other customers of Bigolivetopup, including the origin of any Bigolivetopup account not owned by you; or for the purpose of displaying any information other than your personally owned information, including but not limited to identity documents or information provided by the Bigolivetopup website, use of the Bigolivetopup website, or any services or information provided by the Bigolivetopup website.

4.10 You agree not to use any device, software or program to interfere with or attempt to interfere with the proper functioning of the Bigolivetopup website or any transaction conducted on the Bigolivetopup website, or to interfere with or attempt to interfere with other people's use of the Bigolivetopup website.

4.11 You may not forge letterheads or otherwise manipulate identification features to falsify the origin of any information or content you submit to Bigolivetopup.com through the Bigolivetopup website, or to falsify the origin of any services provided by the Bigolivetopup website. You may not impersonate another person, or impersonate another person, or imitate any other individual or entity.

4.12 You may not use the Bigolivetopup website or any content for any illegal purpose or prohibited by these Terms of Use. All your actions on the Bigolivetopup website must comply with national laws and regulations, the relevant provisions of this website, and various social public interests or public morals. If you violate relevant laws and regulations while using the services of this website, you shall bear all legal consequences arising therefrom independently. The Bigolivetopup website shall not bear any legal responsibility for the illegal acts of users.

5. [Provide services as is]
5.1 You understand and agree that the services of Bigolivetopup.com are provided "as is" based on the current technology and conditions available. Bigolivetopup.com will make its best efforts to provide you with services and ensure service continuity and security; however, Bigolivetopup.com cannot foresee and prevent all legal, technical and other risks, including but not limited to force majeure, viruses, Trojans, hacker attacks, system instability, defects in third-party services, government actions, etc., which may lead to service interruptions, data loss and other losses and risks.

5.2 Due to the special nature of the network environment and uncertain security factors of third parties, Bigolivetopup.com does not guarantee that the Bigolivetopup website or any content, service, or function of the Bigolivetopup website will be free from errors or uninterrupted operation, nor does it guarantee that any defects will be corrected, or that your use of the Bigolivetopup website will produce specific results. The Bigolivetopup website and its content are provided on an "as is" and "as available" basis. All information provided on the Bigolivetopup website is subject to change without notice. Bigolivetopup.com cannot guarantee that any materials or other data downloaded from the Bigolivetopup website are free from viruses, contamination, or destructive content. Bigolivetopup.com makes no warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability, or fitness for a particular purpose. Bigolivetopup.com shall not be liable for any and all acts, omissions, or conduct of any third party relating to your use of the Bigolivetopup website and/or any services of Bigolivetopup.com. You assume full responsibility for your use of the Bigolivetopup website and any linked websites.

5.3 The above disclaimer applies to any damage, liability or injury caused by any non-performance, error, negligence, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access, alteration or use (whether in breach of contract, tort, negligence or any other cause of action).

6. [Own Equipment]
6.1 You should understand that when using the services of Bigolivetopup.com, you need to prepare the terminal equipment (such as computers, modems, etc.) related to the services yourself, and bear the necessary costs (such as telephone charges, internet access fees, etc.).

6.2 You understand and agree that your use of this service will consume resources such as your terminal device and bandwidth.

VII. [Advertisement]
7.1 You understand and agree that Bigolivetopup.com may send you advertisements, promotions, or publicity information (including commercial and non-commercial information) on its own or through third-party advertisers in the course of providing services, and the manner and scope of such information may be changed without prior notice to you.

7.2 Bigolivetopup.com will fulfill its obligations to advertisers in accordance with the law. Bigolivetopup.com will conduct prior reviews and will make every effort to ensure the authenticity and legality of the advertising content. However, Bigolivetopup.com shall not be liable for any errors or omissions in the advertising content, nor shall it be liable for the content, security, or privacy policies of third-party websites or services.

7.3 You should independently verify the authenticity of the advertising content and be responsible for your own judgment. Except as expressly provided by law, Bigolivetopup.com shall not be liable for any loss or damage suffered by you as a result of transactions based on such advertising information or the content provided by the aforementioned advertisers. If you discover any illegal, irregular, or inappropriate content in the advertisements while using the service, you can report it to Bigolivetopup.com, which will promptly process your feedback.

8. [Trade Model and Fee-Based Services]
8.1 Some services on Bigolivetopup.com are provided on a paid basis. If you use paid services, please comply with the relevant agreements.

8.2 Bigolivetopup.com is an online retailer. Suppliers sell goods to the Bigolivetopup.com platform, which then sells to end users. Bigolivetopup.com is the main sales entity in the transaction process. Please comply with the relevant agreements when using it.

9. [Software Used in This Service]
9.1 You may need to download software while using this service. Bigolivetopup.com grants you a personal, non-transferable, and non-exclusive license to use this software. You may only use this software for the purpose of accessing or using this service.

9.2 To improve user experience, ensure service security, and maintain product functionality consistency, Bigolivetopup.com may update the software. You should update the relevant software to the latest version; otherwise, Bigolivetopup.com cannot guarantee its proper functioning.

10. [Intellectual Property Statement]
10.1 The intellectual property rights of the content provided by Bigolivetopup.com in this service (including but not limited to web pages, text, images, audio, video, charts, etc.) belong to Bigolivetopup.com, and the intellectual property rights of the content generated by you in using this service belong to you or the relevant rights holder.

Unless otherwise stated, the copyright, patent rights and other intellectual property rights of the software on which Bigolivetopup.com relies to provide this service belong to Bigolivetopup.com.

The copyright or trademark rights of "Bigolivetopup.com" and related logos, images and other commercial marks used by Bigolivetopup.com in this service belong to Bigolivetopup.com.

The intellectual property rights of the above and any other content contained in this service are protected by law. Without the written permission of Bigolivetopup.com or the relevant rights holder, no one may use or create any derivative works in any form.

11. [User Illegal Activities]
11.1 When using this service, you must comply with laws and regulations and must not use this service to engage in illegal or irregular activities, including but not limited to:

(1) Publishing, transmitting, disseminating, or storing content that endangers national security and unity, undermines social stability, violates public order and good morals, or is insulting, defamatory, obscene, violent, or violates any national laws and regulations;

(2) Publishing, transmitting, disseminating, or storing content that infringes upon the intellectual property rights, trade secrets, or other legitimate rights of others;

(3) Maliciously fabricating facts and concealing the truth to mislead or deceive others;

(4) Publishing, transmitting, and disseminating advertising information and spam;

(5) Using the Bigolivetopup website to engage in money laundering, currency exchange, foreign exchange and other activities;

(6) Using the Bigolivetopup website or the services and goods provided by the Bigolivetopup website to engage in activities such as gambling or operating casinos;

(7) Other acts prohibited by laws and regulations.

Bigolivetopup.com explicitly prohibits users from using its platform to engage in the aforementioned illegal and irregular activities, and will not provide any assistance to any such users. If you violate this agreement, and relevant government agencies or institutions initiate legal proceedings, impose fines, or take other sanctions against you, Bigolivetopup.com will not bear any joint liability and will provide assistance to the relevant authorities. If your illegal or irregular activities cause losses to Bigolivetopup.com, you shall fully compensate Bigolivetopup.com for those losses.

If Bigolivetopup.com discovers or receives reports from others that information you have posted violates this agreement, Bigolivetopup.com has the right to make an independent judgment and take technical measures to delete, block, or disconnect the link. Furthermore, Bigolivetopup.com has the right to take measures, including but not limited to suspending or terminating services, restricting or freezing accounts, and pursuing legal liability, depending on the nature of your actions.

If you breach this agreement and cause damage to any third party, you shall bear sole responsibility, and Bigolivetopup.com shall not bear any responsibility; if Bigolivetopup.com suffers losses as a result, you shall also fully compensate for the losses.

12. [Comply with local laws and regulations]
12.1 You shall comply with local laws and regulations and respect local morals and customs when using this service. If your behavior violates local laws, regulations, or morals, you shall bear sole responsibility for it, and Bigolivetopup.com shall not be liable for any such violation.

12.2 You should avoid involving Bigolivetopup.com in political and public events due to your use of this service; otherwise, Bigolivetopup.com has the right to suspend or terminate your service.

13. [Handling of User-Sent and Disseminated Content and Third-Party Complaints]
13.1 You are solely responsible for all content you send or distribute through this service (including but not limited to web pages, text, images, audio, video, charts, etc.).

13.2 The content you send or disseminate should have a legal source, and the relevant content should be owned by you or you should have obtained authorization from the rights holder.

13.3 You agree that Bigolivetopup.com may use the content you send or distribute for the purpose of performing this Agreement or providing this Service.

13.4 If Bigolivetopup.com receives a notification from a rights holder claiming that the content you send or disseminate infringes on their relevant rights, you agree that Bigolivetopup.com has the right to make an independent judgment and take measures such as deletion, blocking or disconnecting links.

XIV. [Force Majeure and Other Exemptions]
14.1 You understand and agree that during the use of this service, you may encounter force majeure and other risk factors that may cause service interruption. Force majeure refers to objective events that are unforeseeable, insurmountable, and unavoidable, and that have a significant impact on one or both parties, including but not limited to natural disasters such as floods, earthquakes, epidemics, and storms, as well as social events such as war, riots, and government actions. In the event of the above circumstances, Bigolivetopup.com will endeavor to cooperate with relevant parties to promptly restore service; however, Bigolivetopup.com shall be exempt from liability for any losses incurred as a result to the extent permitted by law.

To the extent permitted by law, Bigolivetopup.com shall not be liable for service interruptions or disruptions caused by the following circumstances:
(1) Damage caused by computer viruses, Trojans or other malicious programs, or hacker attacks;
(2) Your computer software, system, hardware, and communication lines at Bigolivetopup.com are malfunctioning;
(3) Your personal operation was improper;
(4) You use this service in a manner not authorized by Bigolivetopup.com;
(5) Other circumstances stipulated by law.

14.2 You understand and agree that in the process of using this service, you may encounter risks arising from online information or other user behaviors. Bigolivetopup.com is not responsible for the authenticity, applicability, or legality of any information, nor is it liable for any damages caused to you by infringing acts. These risks include, but are not limited to:
(1) Messages from anonymous or pseudonymous individuals containing threatening, defamatory, offensive, or illegal content;
(2) Any psychological or physical harm or economic loss suffered as a result of being misled, deceived, or otherwise caused or potentially caused by the use of the services under this Agreement;
(3) Other risks arising from network information or user behavior.

14.3 You understand and agree that this service is not designed for any specific purpose, including but not limited to nuclear facilities, military applications, medical facilities, transportation and communications, and other critical fields. Bigolivetopup.com shall not be liable for any personal injury, property damage, or environmental damage resulting from the failure of the above operations due to software or service issues.

14.4 Bigolivetopup.com has the right to process illegal and non-compliant content in accordance with this Agreement. However, this right does not constitute an obligation or commitment of Bigolivetopup.com, and Bigolivetopup.com cannot guarantee that it will promptly detect illegal activities or take appropriate action.

14.5 Under no circumstances should you trust online requests for loans, passwords, or other information involving your property. Always verify the other party's identity before engaging in any transactions involving your property, and frequently check Bigolivetopup.com for tips on preventing fraud.

15. [Effectiveness and Modification of the Agreement]
15.1 Your use of the services of Bigolivetopup.com constitutes your acceptance of this agreement and your agreement to be bound by it.

Bigolivetopup.com reserves the right to modify the terms of this agreement as necessary. You can view the latest version of the agreement terms on the relevant service page.

15.2 If you continue to use the software or services provided by Bigolivetopup.com after the terms of this Agreement are amended, it will be deemed that you have accepted the modified agreement. If you do not accept the modified agreement, you should stop using the software or services provided by Bigolivetopup.com.

16. [Service Changes, Interruptions, or Termination]
16.1 Given the special nature of network services, you agree that Bigolivetopup.com has the right to change, suspend or terminate part or all of the network services at any time.

16.2 You understand and agree that Bigolivetopup.com needs to conduct regular or irregular inspections or maintenance on the platform (such as Internet websites, mobile networks, etc.) or related equipment that provides network services. Bigolivetopup.com shall not be liable for any interruption of network services within a reasonable time due to such circumstances, but Bigolivetopup.com will give prior notice as much as possible.

16.3 Bigolivetopup.com reserves the right, at its sole discretion, to add additional features and functionalities to the Bigolivetopup.com service, or to provide programmatic patches, updates, and upgrades, for each new version of the Bigolivetopup.com service. Bigolivetopup.com may, at its sole discretion, modify, discontinue, or suspend your use of any version of the Bigolivetopup.com service, and/or disable the Bigolivetopup.com service that you have already used or installed, without prior notice, for the purpose of technical maintenance, improvement, and/or upgrades, or for other reasonable reasons; Bigolivetopup.com shall not be liable for any direct or indirect damages resulting from the release and/or non-release of new versions of the Bigolivetopup.com service.

16.4 Bigolivetopup.com has the right to suspend or terminate the services provided to you without notice in any of the following circumstances:
(1) According to the law, you should submit true information, but the personal information you provided is not true or inconsistent with the information at the time of registration and you have failed to provide reasonable proof;
(2) You have violated relevant laws and regulations or the provisions of this agreement;
(3) As required by law or by the competent authority;
(4) For safety reasons or other necessary circumstances.

You are responsible for backing up the data stored on this service yourself. If your service is terminated, Bigolivetopup.com may permanently delete your data from the server. Bigolivetopup.com has no obligation to return your data after service termination.

17. [Jurisdiction and Applicable Law]
17.1 This Agreement is signed in Hong Kong, China and the United Kingdom.

17.2 This Agreement shall be governed by and construed in accordance with the laws of Hong Kong and the United Kingdom (excluding conflict of laws).

17.3 If any dispute or controversy arises between you and Bigolivetopup.com, you shall first attempt to resolve it amicably through negotiation; if the negotiation fails, you agree to submit the dispute or controversy to the jurisdiction of the people's court with competent authority in the place where this agreement is signed.

17.4 The headings of all clauses in this Agreement are for convenience of reading only and have no actual meaning in themselves, and shall not be used as the basis for interpreting the meaning of this Agreement.

17.5 If any provision of this Agreement is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and binding on both parties.

18. [Terms of Use for Minors]
18.1 If a user is under the age of 18, they are a minor and should read this agreement and use this service under the supervision and guidance of their guardian. If a user is under the age of 14, their guardian must apply for registration and use this service in their name.

18.2 Bigolivetopup.com will provide special protection for underage users in accordance with relevant laws and regulations and this agreement, ensuring that they use the service in a safe and healthy environment. Bigolivetopup.com will take reasonable measures to restrict underage users to prevent them from overusing the service.

18.3 The guardian of a minor user shall guide and supervise the minor user's registration and usage behavior to ensure compliance with this agreement and all relevant laws and regulations. The minor user and their guardian shall understand and acknowledge that any violation of laws, regulations, or the contents of this agreement will result in the user bearing all legal liabilities arising therefrom in accordance with the law.

18.4 Minors, lacking life experience, are easily misled by online illusions. They are also highly curious but lack the ability to handle unexpected situations, making them vulnerable to exploitation by malicious individuals and lacking self-protection skills. Therefore, minors should pay attention to the following when using this service to raise their safety awareness and strengthen self-protection:
(1) Recognize the difference between the online world and the real world, and avoid becoming addicted to the internet, which will affect your daily study and life;
(2) When filling out personal information, strengthen your awareness of personal protection to avoid being harassed by malicious individuals;
(3) Under the guidance of a guardian or teacher, learn to use the internet correctly;
(4) Avoid meeting strangers online or participating in social events to prevent criminals from taking advantage of you and endangering your safety.
(5) Guardians and schools should provide more guidance to minors when they use this service. In particular, parents should care about their children's growth, pay attention to communication with their children, and guide their children on safety issues when using the Internet to prevent problems before they occur.

19. [Regarding Payment]
Under this agreement, in the event you choose to pay with credit card for goods and/or services purchased, the payments will be processed via a Hong Kong Acquirer or UK Acquirer. These terms are an agreement between you and Element Colors Electronic Entertainment Limited (Address: 19H MAXGRAND PLAZA NO. 3 TAI YAU STREET SAN PO KONG KL, Hong Kong.) . Goods and/or services will be delivered by Element Colors Electronic Entertainment Limited. Element Colors Electronic Entertainment Limited Limited is the parent company of Element Colors Technology Limited.
Under this agreement, if you choose to pay by credit card, the purchased goods and/or services will be processed through a Hong Kong acquiring bank/UK acquiring bank. These terms constitute an agreement between you and Element Colors Electronic Entertainment Limited and Element Colors Technology Limited. The goods and/or services will be provided by Element Colors Electronic Entertainment Limited and Element Colors Technology Limited.

20. [Other]
20.1 If you have any comments or suggestions regarding this agreement or this service, please contact our customer service department ([email protected]), and we will provide you with the necessary assistance.

Company Name: Element Colors Electronic Entertainment Limited

Company Address: 19H MAXGRAND PLAZA NO. 3 TAI YAU STREET SAN PO KONG KL, Hong Kong

Company Name: Element Colors Technology Limited
Company Address: L220, Beaconside Business Village, Stafford Enterprise Park, Weston Road, Stafford, United Kingdom, ST18 0BF