Privacy Policy

We have a privacy policy that covers how we collect, use, disclose, transfer, and store your information. Please take some time to familiarize yourself with our customer privacy practices, and contact us if you have any questions.

I. Collection and Use of Personal Information <br />Personal information is data that can be used to identify or contact a specific individual.
In accordance with the principles of legality, necessity, and legitimacy, Bigolivetopup.com aims to better meet your needs and provide you with relevant products or services, while ensuring that providing services to you does not involve legal risks. At any time you contact Bigolivetopup.com or its affiliated companies, you may be asked to provide personal information. Bigolivetopup.com and its affiliated companies may share this personal information and use it in accordance with this Privacy Policy. Please ensure that you provide truthful information. Bigolivetopup.com and its affiliated companies may combine this information with other information to provide and improve our products, services, content, and advertising. In many cases, if you choose not to provide the personal information we request, we will be unable to provide you with our products or services, nor will we be able to respond to any questions you may have.
The following are some examples of the types of personal information that Bigolivetopup.com may collect and how we use that information.

II. What Personal Information Do We Collect ?<br />When you create a Bigolivetopup.com ID, purchase products, participate in Bigolivetopup.com promotions, contact us, or participate in online surveys, Bigolivetopup.com may collect various information from you, including your name, ID number, phone number, employer, address, contact preferences, email address, and credit card information.
When you use Bigolivetopup.com products to share content with family and friends, send vouchers and products, or invite others to use Bigolivetopup.com services, Bigolivetopup.com may collect information from you about the aforementioned individuals, such as their name, ID number, phone number, workplace, address, email address, credit card information, and mailing address.

III. How We Use Your Personal Information <br />Using the personal information we collect, we can promptly notify you of the latest product releases and upcoming promotions from Bigolivetopup.com. If you do not wish to be included in our mailing list, you can opt out at any time by updating your preferences. We will also use personal information for the following purposes: to help us create, develop, operate, provide, and improve our products, services, content, and advertising, as well as for loss prevention and fraud prevention. To achieve fraud prevention, we may also use personal information for legal risk review to ensure that there are no legal risks such as money laundering, money exchange fraud, gambling, etc.
We may use your personal information (such as date of birth) to verify identity, assist in user identification, and determine appropriate services. For example, we may use date of birth to determine the age of a Bigolivetopup.com ID account holder. Occasionally, we may use personal information to send important notifications, such as information regarding purchases and changes to terms, conditions, and policies. Because this information is crucial to your communication with Bigolivetopup.com, you cannot opt out of receiving such information. We also use personal information for internal purposes such as auditing, data analysis, and research to improve Bigolivetopup.com's products, services, and communication with customers.
If you participate in sweepstakes, contests, or similar promotional activities, we will use the information you provide to manage such activities.

IV. Collection and Use of Non-Personal Information <br>We also collect data that, on its own, cannot be directly linked to any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. Below are some examples of the non-personal information we may collect and how we use this information.
We collect information such as occupation, language, zip code, area code, unique device identifier, referral URL, location, and the time zone where the user is using Bigolivetopup.com products, so that we can better understand customer behavior and improve our products, services, and advertising.
We collect information about our customers’ activities on our website, as well as information from our other products and services. We aggregate this information to help us provide our customers with more useful information and understand which parts of our website, products, and services are of most interest to them. For the purposes of this Privacy Policy, aggregated data is considered non-personal information.
We may collect and store detailed information about how you use our services, including search queries. This information may be used to improve the results provided by our services, making them more relevant. Except in a few cases where we need to ensure the quality of services provided over the internet, this information will not involve your IP address.
If we combine non-personal information with personal information, such information will be treated as personal information during the period of such combination.

V. Cookies and other technologies
The website, online services, interactive applications, emails, and advertisements of Bigolivetopup.com may use "cookies" and other technologies, such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people visit, measure the effectiveness of advertising and web search, and improve them. We treat information collected through cookies and other technologies as non-personal information. However, if local laws consider Internet Protocol (IP) addresses or similar identifying marks as personal information, we also consider such identifying marks as personal information. Similarly, for the purposes of this Privacy Policy, where non-personal information is used in combination with personal information, we treat the combined information as personal information.
Bigolivetopup.com and its partners use cookies and other technologies in their mobile advertising services to control how often you see a particular ad, deliver ads that interest you, and measure the effectiveness of advertising campaigns. If you do not wish to receive such relevant advertising on your mobile device, you can opt out of Bigolivetopup.com by accessing the following link on your device. If you opt out, you will continue to receive the same number of mobile ads, but their relevance may be reduced because these ads will no longer be based on your interests. You will still see ads related to content in web pages or applications or ads served according to other non-personal information. Opposition only applies to Bigolivetopup advertising services and will not affect interest-based advertising services from other advertising networks. However, if you select "Restrict Ad Tracking" on your mobile device, third-party apps will be unable to use "Ad Identifiers" (a non-personal device identifier) to serve you targeted ads, as stipulated in the contract.
When you use our websites, online services, and applications, Bigolivetopup.com and our partners also use cookies and other technologies to record personal information. In these cases, our goal is to provide you with a more convenient and personalized experience with Bigolivetopup.com products and services. For example, if we know your name, we can welcome you the next time you visit the Bigolivetopup.com online store. If we know your country and language (and if you are an educator, your school), it will help us provide a more tailored and useful shopping experience for you. If we know that someone has used your computer or device to purchase a product or use a service, it will help us target you with ads and emails that are more relevant to your interests. If we know your contact information, hardware identifiers, and information about your computer or device, we can better personalize your operating system, configure your services, and provide you with better customer service.
If you wish to disable cookies and are using a web browser, please go to Preferences, then the Privacy panel, and disable cookies. On your mobile device, tap "Settings," then select "Privacy," and then go to the Cookies section. For other browsers, please contact your provider for instructions on how to disable cookies. Please note that disabling cookies will prevent you from using certain features of the Bigolivetopup website.
Like most internet services, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet Service Provider (ISP), referring/exiting websites and applications, operating system, date/time stamps, and clickstream data.
We use this information to understand and analyze trends, manage our website, understand user behavior on the website, improve our products and services, and collect overall audience demographics. Bigolivetopup.com may use this information for our marketing and advertising services.
In some of our emails, we use "click-through URLs" that link to content on the Bigolivetopup.com website. When a customer clicks on one of these click-through URLs, the link goes through a separate web server before reaching the target page on our website. We track this click-through data to help us determine customer interest in specific topics and to measure the effectiveness of our communication with customers. If you do not like this tracking method, please do not click on the text or image links in the emails.
Pixel tags allow us to send emails in a format that customers can read and indicate whether the email has been opened. We can use this information to reduce or eliminate the need to send emails to customers.

VI. Disclosure to third parties
Bigolivetopup.com typically does not disclose personal information to third parties without the customer's consent. However, sometimes Bigolivetopup.com may provide certain personal information to strategic partners who collaborate with Bigolivetopup.com to provide products and services or help Bigolivetopup.com market to customers. Bigolivetopup.com will only share personal information with third parties for the purpose of providing or improving our products, services, advertising, and fraud prevention, and will not share personal information with third parties for their marketing purposes.

VII. Service Providers
Bigolivetopup.com shares personal information with companies that provide services such as information processing, credit provision, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer surveys or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Bigolivetopup.com conducts its business activities.

8. Other <br />Bigolivetopup.com may need to disclose your personal information in accordance with the laws, legal processes, litigation, and/or requests from public authorities and government departments within or outside your country of residence. We may also disclose information about you if we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users. Furthermore, in the event of a reorganization, merger, or sale, we may transfer all personal information we have collected to the relevant third parties.

IX. Protection of Personal Information
Bigolivetopup.com takes the security of your personal information very seriously. Bigolivetopup.com online services use encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When storing your personal data on Bigolivetopup.com, we use computer systems with limited access, deployed in facilities protected by physical security measures. iCloud data is stored in encrypted form, as are our third-party storage services. You are solely responsible for any personal information you decide to share or submit in the above situations. For example, if you post your name and email address in a forum, this information becomes public. Please exercise caution when using such features.
If you or anyone else using the Family Sharing plan signs up to a third-party-owned device, any information shared in your "Family" group (including calendars, locations, photos, and iTunes purchases) could be downloaded to that third-party device, potentially leading to the disclosure of any such shared information.

10. Integrity and Retention of Personal Information
Bigolivetopup.com provides several convenient ways to ensure your personal information is accurate, complete, and up-to-date. We will retain your personal information for the period necessary to achieve the purposes described in this Privacy Policy, unless required or permitted by law for a longer period.

XI. Accessing Personal Information <br>You can log in to your account at Bigolivetopup.com to help us ensure your contact information and preferences are accurate, complete, and up-to-date. For other personal information we retain, we will grant you access to it for any purpose, including requesting that we correct inaccurate data or delete it if Bigolivetopup.com has no right to retain such data under the law or for legitimate business purposes. We reserve the right to refuse to process requests that are meaningless/obstructive, infringe on the privacy rights of others, are extremely unrealistic, or do not require access to information under local law. Requests to access, correct, or delete information can be submitted through the regional privacy contact form.

XII. Protection of Minors' Information <br />We understand the importance of taking extra precautions to protect the privacy and security of minors using Bigolivetopup.com products and services. Therefore, we will not knowingly collect, use, or disclose the personal information of minors under the age of 14 (or a similar minimum age as stipulated in the relevant jurisdiction) without the authorization or consent of their parents or guardians. If we discover that we have collected personal information of minors under the age of 14 (or a similar minimum age as stipulated in the relevant jurisdiction) without prior authorization or consent from their parents or guardians, we will take steps to delete such information as soon as possible.

13. Location Services

XIV. Third-party websites and services
The website, products, applications, and services of Bigolivetopup.com may contain links to third-party websites, products, and services. Our products and services may also use or provide products or services from third parties—for example, Alipay. Information collected by third parties, which may contain Alipay account data or contact information, is subject to their privacy policies. We hope you are aware of these third-party privacy policies.

15. International Users <br>As described in this Privacy Policy, all information you provide may be transferred or accessed by our entities located around the world. Bigolivetopup.com complies with the U.S. Department of Commerce's "Safe Harbor" framework regarding the collection, use, and retention of personal information by organizations within the European Economic Area and Switzerland. Please learn more about the U.S. Department of Commerce's Safe Harbor program.
Bigolivetopup.com strictly adheres to the Asia-Pacific Economic Cooperation (APEC) Cross-Border Privacy Rules framework. The APEC CBPR framework provides a comprehensive framework for protecting the privacy of personal information transfers between APEC member economies.

XVI. Company Commitment <br>We are committed to respecting and protecting your personal privacy and will not collect, use, or share your personal information without due cause. To ensure the security of your personal information, we will comply with all applicable privacy and data protection laws, regulations, and standards, and communicate the company's privacy and security guidelines to all Bigolivetopup.com employees, strictly implementing privacy protection measures within the company.

17. Privacy Issues <br>If you have any questions or concerns about Bigolivetopup.com's privacy policy or data processing, or if you wish to file a complaint regarding potential violations of local privacy laws, please contact us. You can contact us at any time by calling the relevant Bigolivetopup.com support number in your country/region. All such communications will be investigated, and we will respond as soon as appropriate. If you are not satisfied with the response you receive, you can forward your complaint to the relevant regulatory body in your jurisdiction. If you request it, we will endeavor to provide you with information on the relevant complaint channels that may apply to your situation.
Bigolivetopup.com may update its privacy policy at any time. If we make significant changes to our privacy policy, we will post a notice and the updated privacy policy on our company website.